Golden Lady Casino - プレイヤーの撤退が遅れています。

Waiting over 2 weeks for withdrawal and I sent documents

Dear Rebecca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for and if it were first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It's been 20 days now I withdrew in 10th of November 2020

Deposit with visa card and no bonus

Still waiting on any update

Hopefully don't have wait a extra 2 weeks for my cashout🙁

Thank you very much, Rebecca, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Rebecca,

I’m sorry to hear about your bad experience with Golden Lady Casino. I will try my best to resolve your case as soon as possible.

I would like to invite Golden Lady Casino into this conversation. Can you please clarify the situation? What is the current status of the player’s withdrawal request?

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Wow

Just like that huh

Just a criminal casino

Make u deposit n play but no intentions on paying a customer.

This is outrageous and discusting

I will never play here again

And I'm sure that's wats expected of me to say about this casino

I've learned people from out of country are criminal's

Becos casino guru supports this. You say the same to every complaint

Therefore u are the criminal's and problem too. Because u don't do nothing about it just repeat so why bother to help wen u can't

Dear Rebecca,

I apologize, but since we haven’t received any response from the casino, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help. Closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.