Golden Lady Casino - プレイヤーの撤退が遅れているようです。

8 days ago I won 555 and cashed out $480 to my Bitcoin address.

I sent proof of address drivers license, ss card, and screenshots of winnings

They emailed some B's about finance department working on it...so far NOTHING!

Dear lavonne833,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

1. Unfortunately I don't have a screenshot as I've never had to with other casinos but I will show you my winnings before I requested the $480 and the balance remaining.

my winnings before I did withdrawal. I did a few more spins withdrawal of $480 and had about $49 left.

Thanks for the provided information.

Was there any update about the withdrawal since your last message? Is it still pending in your account, or was it processed already?

 Martin,

Congratulations! We are happy with your winnings and we appreciate the documents that we received.

I am writing to apologize for the delay in processing your withdrawal request. I understand that this delay may have caused inconvenience to you, and I sincerely apologize for any inconvenience caused.

We have updated the documents for the Finance team to complete the withdrawal quickly as possible. However, please be assured that we are working diligently to process your withdrawal as soon as possible.

I would like to take this opportunity to assure you that we value your contribution and are committed to providing you with the best experience to play at Golden Lady Casino.

We understand the importance of timely processing of withdrawal requests and we are doing everything in our power to expedite your request.

Please accept our apologies for any inconvenience caused and rest assured that we will keep you updated on the status of your withdrawal request. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for your patience and understanding.

Sincerely,

Anne

support@goldenladycasino.com

Dated April 10, 2023

I think it's just to keep me quiet for a while.

Dear lavonne833,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.