Golden Lady Casino - 選手の退会が遅れました。

I’ve been on chat and email and it’s going on almost two months they escalated it everything is in order no deposit no payout no response from support email and no money

Dear Lmehmertz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

One before I had a successful withdraw it took two weeks. Yes I have passed the KFC verification and I have 3 payouts waiting the 642 was all I was allowed to withdraw after completing the bonus. The other two at 500 a piece was with no bonus I just deposited biccion played the requested 500 and kept playing on what I left myself to play with them requested another 500 and then lost what I had left myself to play with. I hope this answers your questions

Dear Lmehmertz,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.