Golden Star Casino - プレイヤーが賞金を受け取れずにいます。

According to casino terms and conditions, withdrawals are processed within 24 hours. I'm in the chats every hour...the staff reply with ready-made answers.....my withdrawal is being processed....i should be patient....should wait for email from the finance department...my account has been verified since, i don't understand what the problem is . I don't have a good feeling about this casino, that's why I'm looking for help from you guys. Many Thanks

Laut Casino- Geschäftsbedingungen werden Auszahlungen innerhalb von 24 Stunden bearbeitet. Ich bin stündlich in den Chats… die Mitarbeiter antworten mit vorgefertigten Antworten ….. meine Auszahlung wird gerade bearbeitet…..ich soll mich gedulden….soll auf email von finanzabteilung warten …Mein Konto ist seit verifiziert, ich verstehe nicht wo das Problem ist . Ich habe bei diesem Casino kein gutes Gefühl, deshalb suche ich Hilfe bei euch . Vielen Dank

Dear diseydel68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello , it has now been almost 75 hours since my withdrawal request. The status is still "pending", so nothing is processed yet. I am in touch with the staff there several times a day. But my questions are not answered properly, there are always ready-made texts as an answer. My complaint with the support was not answered either! This morning I asked for the chat log (by email) unfortunately no answer either. Somehow the casino seems very dubious to me. Please help me ,

Hallo , jetzt sind fast 75 Stunden seit meiner Auszahlungsanfrage vergangen. Der Status ist immernoch ,, ausstehend,, also wird auch noch nichts bearbeitet. Ich bin mehrmals täglich in Verbindung mit den Mitarbeitern dort . Aber auf meine Fragen wird nicht richtig eingegangen , es kommen immer nur vorgefertigte Texte als Antwort. Auf meine Beschwerde beim Support wird auch nicht geantwortet!!heute morgen habe ich um das chatprotokoll gebeten ( per email) leider auch keine Antwort . Irgendwie kommt mir das Casino sehr unseriös vor. Bitte helfen sie mir ,

Hello I would like to inform you that I have received the money

Hallo ich möchte Ihnen mitteilen, das ich das Geld bekommen habe,

Awesome news, diseydel68. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.