Goldenchipscasino - プレイヤーが賞金を受け取れずにいます。

Is this casino real or some scam

https://www.goldenchipscasino.com/?fbclid=IwZXh0bgNhZW0CMTEAAR2NnXBdEuhO4JNUAq5TJ5CE86-9NYZIs1t0chC7Rzi_xlvd-lQk6OZS-Xs_aem_hALnZg8VlboHpSR0UB40TA&mibextid=qtnXGe#/

Dear Paythaladii,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Paythaladii,

Have you received your withdrawal from the casino yet?

Dear Paythaladii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still nothing I can't even sign in on the site

Thank you for your reply, Paythaladii. Could you please post the casino's website link here in this thread?

https://www.goldenchipscasino.com/?fbclid=IwZXh0bgNhZW0CMTEAAR2NnXBdEuhO4JNUAq5TJ5CE86-9NYZIs1t0chC7Rzi_xlvd-lQk6OZS-Xs_aem_hALnZg8VlboHpSR0UB40TA&mibextid=qtnXGe#/

Thank you for your reply, Paythaladii. Our data team is currently working on adding this casino to our database. In the meantime, could you please provide more information regarding the issue you are experiencing?

Dear Paythaladii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Paythaladii. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Has there been any news since our last conversation?

Dear Paythaladii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.