Grams.bet Casino - プレイヤーの賞金は没収されました。

Hello everyone i won jackpot Grand of 167 euro in game - PIGGY TAP [ ONLYPLAY provider] and it at first added at my balance but after 1min or 2 min it just vanished away , i contacted support and they can't answer what happend and cant contact game developer about this glitch.

Dear krinkelsmartins,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide us with the following information?

• Did you take any screenshots or have any documentation or videos related to your win?
• What was the response from the support team when you contacted them?
• Have you experienced any similar issues in the past when playing this game or any other games?
• Have you tried any troubleshooting steps (like refreshing the page or clearing the cache) after the jackpot disappeared?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello there Veronika.

Did you take any screenshots or have any documentation or videos related to your win?

Answer● Yes i took screenshot of my winning ,I will add it here.

What was the response from the support team when you contacted them?

Answer ● They answered that they can't find my winning and that they are still looking but clearly they arent.

Have you experienced any similar issues in the past when playing this game or any other games?

Answer ● Yes i have faced same problem couple Months ago but in that case casino contacted directly game provider which is - ONLYPLAY and they managed to return my money

Have you tried any troubleshooting steps (like refreshing the page or clearing the cache) after the jackpot disappeared?

Answer ● Yes i have had tried all these steps non of them helped.

I have all timeframes when it happend.

Hey after filling this complaint - Grams.bet casino has decided to suspended my account and confiscated my winnings , stating that i have violated their rules and terms of conditions , reasoning me using false location , me explaining that i have phone with 2 sim cards , 1 Latvian sim card and 2nd Finland work sim card , and i used my 2nd sim card [ Finland ] they decided to steal my funds approximetly 3000 Trx ~ 700 Euros for that reason

Thank you for your responses. First of all, please send me all the evidence you have regarding the Jackpot winnings that have not been credited to you. You can send it either here, or to my email address at veronika.f@casino.guru.

Secondly, could you please specify if you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Hello , No i didnt use any vpn or IP masking devices i just have 2 sim cards 1 Latvian and 1 Finland sim card ( for working company ) and my sim card was switched to Finland internet network and then i saw i am banned and my 700 euro confiscated . I will send all evidence of jackpot and both sim cards any time soon

Thank you for the screenshots. Unfortunately, based on the two images you sent me, I am unable to conclude that the winnings were credited to your account or that they belonged to you. We would need more concrete evidence regarding your Jackpot win.

Could you please check whether the Jackpot appears in your gaming history? If it’s not available in your casino profile, I kindly ask you to request your complete gaming history from the day of your Jackpot win from the casino in Excel format. Once you receive it, please forward it to me at veronika.f@casino.guru.

Additionally, I have not yet received any emails regarding the casino’s accusation that two different IP addresses were used to access your account. Please send me the message you received from the casino after your account was suspended, as well as any relevant evidence, such as proof of you using two SIM cards.

Thank you for your cooperation.