Grande Vegas Casino - プレイヤーは賞金を引き出すことができませんでした。

Deposit plus 100 percent bonus. Conditions were met and unlocked. But no payout. Justification ....... this bonus you used can not be paid out. The End

Einzahlung plus 100ProzentBonus. Bedingungen wurden erfüllt und Freigespielt. Jedoch keine Auszahlung. Begründung.......dieser Bonus den sie verwendeten kann nicht ausgezahlt werden. Ende

Hello Roland.

Thank you for submitting a complaint through our website. Before we proceed with your claim to the casino, I would like to ask you a question. Are you sure you didn't breach any of the bonus terms?

Most common mistakes include placing bets with sizes over the maximum allowed bet ($10) and wagering on excluded games.

Regards, Matej

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.