Gratorama Casino - プレイヤーは彼女の撤退に苦労しているようです。

I won 110 euros in this casino, but as I could not raise I asked to make a deposit, I made a deposit of 10 euros, so I can not withdraw the 100 and stay there with 10 ... I would like to Know how I do it. Otherwise it will be unfair and cheating ...

Eu ganhei 110 euros neste casino, mas como não dava para levantar pedia para fazer um depósito, eu fiz um depósito de 10 euros, para poder levantar, pois agora não deixa levantar os 100 e ficar lá com os 10...eu gostaria de saber como faço. Senão será injusto e aldrabice... 

Dear Elsa,

Thank you for contacting Casino Guru and letting us help you with your issue. If I understand you correctly, you have to make a deposit to withdraw your winnings. And your question is how to do it properly, right? I recommend you to contact the casino, do the KYC (know your customer) and verify your account first. When this is done, you should be able to make a deposit and then withdraw your winnings. 

Best regards,

Peter

Dear Elsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.