Gratorama Casino - 支払いの遅延。

I would like to know how long I should wait to receive my winnings ...

Vorrei sapere quanto devo aspetterei per ricevere la mia vincita... 

Hello Monica.

Thank you very much for submitting your complaint. So far, we have good experience with this casino. If you passed through verification, it should take 14 working days max. Could you wait and inform us about the outcome, please?

Hello Monica.

Have you received your withdrawal? Please, be aware that in case you fail to provide the required information in the given time frame, we will consider that you have received your winnings and close your complaint accordingly.

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.