GreatWin Casino - プレイヤーの賞金が2回消えました。

I won a total of 240 euros in the Power Spins at Lucky Pharaoh. After the free spins, these disappear after one spin. No one has helped me for 3 days

nobody knows about anything. ID passed everything. Doesn't work, everyone says the same thing. 2 times in a row is really not normal once it was the 198 from the spins directly gone.

A few hours later the 42 euros.

Ich habe bei Lucky Pharao in den Power Spins insgesamt 240 Euro gewonnen. Nach den freispielen sind diese nach einer Drehung verschwunden. Seit 3 tagen hilft mir keiner weiter,

keiner weiß von etwas. ID alles weitergegeben. Bringt nix alle erzählen das gleiche. 2 mal hintereinander ist echt nicht normal einmal waren es die 198 aus den spins direkt weg. 

Paar Stunden später die 42 Euro.

Dear Georgbu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Also, could you please confirm in which casino the incident occurred? 

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Now the money has appeared, but cannot be paid out.

Jetzt ist das Geld erschienen, lässt sich aber nicht auszahlen.

Could you please explain what you mean by your last comment?

Feel free to submit a screenshot of the situation. Have you contacted casino support about the problem? I'll await your reply.

Everything done and paid for.

Thanks

Alles erledigt und bezahlt worden.

danke

Dear Georgbu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru