GreatWin Casino - 決済が遅延しているとのクレームがあります。

I won 25000 euros and greatwin just won't pay. I stuck to the daily limit of €500 and requested a first withdrawal and it just won't be processed. How should this continue? It will be months before I cash out the winnings, if I get them at all. From the support you always only get the pre-generated statements, high volume, still in progress, etc. but nothing happens!

Ich habe 25000 Euro gewonnen und greatwin zahlt einfach nicht. Ich habe mich an an das Tageslimit von 500 Euro gehalten und eine erste Auszahlung beantragt und die wird einfach nicht bearbeitet. Wie soll das weitergehen? Es wird Monate dauern bis ich den Gewinn ausgezahlt habe, wenn ich es überhaupt bekomme. Vom Support bekommt man immer nur die vorgenerierten Aussagen, hohes Aufkommen, noch in Bearbeitung usw. aber passieren tut nichts!

Dear nataliebordasch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear nataliebordasch,

Have you received your withdrawal from the casino yet?

In part....everything is not there yet. A few withdrawals have been processed and nothing has worked for a week!

Zum Teil....alles ist noch nicht da. Es wurden ein paar Auszahlungen bearbeitet und seit einer Woche geht wieder garnichts!

The matter is settled, after a long back and forth and a lot of nerves you finally pay!

Die Sache ist geklärt, nach langem hin und her und vielen gekosteten Nerven zahlen Sie endlich!

Dear nataliebordasch,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru