Griffon Casino - プレイヤーの撤退が遅れています。

Withdrawal requested asked for verification documentation, several provided. Eventually approved docs. My withdrawal status has been sat at pending for 3 days then now sat in sending to processor for another 3 4 days. I contacted customer support they advise unable to assist as this is now with another department. Can anyone help please?

Dear Mohammed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok sure sure

Dear Mohammed,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.