The player from Argentina wanted to delete their Guru casino account without incurring any charges. However, despite our team's efforts to assist, the player failed to provide the necessary information and did not respond to our follow-up messages. Consequently, we could not conduct a thorough investigation into the matter and had to reject the complaint.
苦情を提出していただき、誠にありがとうございます。この申し立てを進める前に、アカウントを閉鎖したいカジノへの Web サイトのリンクを投稿していただけますか?
ご返信を気長にお待ちしております。
よろしくお願いします、
クリスティーナ
Dear Alejandra0712,
Thank you very much for submitting your complaint. Before we proceed with this complaint, could you please post a website link to the casino you want to close your account in?
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.