HappiStar Casino - プレイヤーは賞金を引き出すことができません。

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Dear srishail898,

Thank you very much for submitting your complaint. I’m afraid, that in order to help you I will need more information regarding your problem. Please could you elaborate?

Do I understand correctly that your winnings have been confiscated?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Thank you for your reply, srishail898. It seems that the casino has provided you with an explanation, however, these messages have not been included in your screenshots. Please forward screenshots of the previous conversation to kristina.s@casino.guru, or alternatively, post them here. Thank you in advance.

Dear srishail898,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.