Happy Luke Casino - プレイヤーの賞金は無効になりました。

I lost over USD 150k over 5 months.

Suddenly, I got a lucky streak and won USD 100k in one night.

They refused to pay and say that there are cheaters on my table (Evolution Gaming Live Baccarat Control Squeeze Table).

Hello Steven,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Happy Luke Casino. I would like to ask you a few more question before we would move forward.

Did you use any bonus to accumulate your winnings? Is your account already verified in the casino? Did the casino specify or give you any proof showing that you cheated?

Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.

Regards,

Nick

I cheated? Bloody hell, I am a CFO in a bank related group, here in Vietnam. I am VIP member at Genting and in Ho Tram Grand. I gamble for fun. I decided to gamble finish so no one will call me a cheat. They don't even allow you to win a bit. If you win too much, it is cheating. So stupid.

When I lose 150k+ usd over last few months, it is ok to take my cash.

When I win 100k usd in 2 days on a lucky streak, they said I cheated.

What I cheat with playing always at the same table?

They are the cheaters because they don't allow you to even win big.

But it is ok to lose big

They just cannot afford to lose.

What a joke

Don't ever ever gamble with them.

I can send you my betting history and you will see if I cheated. I was just on a lucky streak and I betted the max on every hand and I won. I was up and down and then up again. Always on the max per hand. That's cheating?

Dear Steven,

You can forward it to nikolas.b@casino.guru as every document/screenshot or communication can be useful in further investigation and resolving of this issue. Will be waiting for your e-mail and respond to you as fast as we go through it.

I already gambled finished the money, since I can afford it.

I just want people to know that Happy Luke does not like people to win and will say that people cheated.

This is the last message I got from Happy Luke (and you can decide yourself what happen):

VIP Happyluke, [2/2/2022 10:24 AM]

Hi sir!

VIP Happyluke, [2/2/2022 10:24 AM]

Since you canceled your withdrawal before the time limit for checking bet history, the relevant department has also stopped checking

VIP Happyluke, [2/2/2022 10:24 AM]

So the account checking information has no results

Dear Steven,

I'm really sorry about your negative experience with the casino. However, based on all the facts we will have to reject the complaint. We can't know for sure how long would the casino be checking the bets and as you played away the balance, there isn't anything else we can do for you.

Please do not hesitate to contact us if you will come across any other trouble in the future, we will try to do our best to help you out.

Regards,

Nick