HappySpins Casino - プレイヤーのデポジットが届きませんでした。

I made deposit via trustly 7.4. It has never came to my account. It left from my bank and trustly sees happyspins has got it. I have tried to contact casino several times. Haven't got one single answers yet. What am I suppose to do.

Hello K,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HappySpins Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Did you try to contact your payment provider and reverse the payment? Did the casino respond anything to you since you contacted them?

Looking forward to your answer.

Regards,

Nick

This was my first deposit. They have not answered once. I have asked several times. Money has not still arriwed.

I have been in touched with trustly too but there is nothing they can do. They say happyspins has received the money.

Hello K,

And did you forward your trustly statement to the casino showing that the money was sent?

Hi. I have now finally got the money back. So everything is fine. Thank you.

Thank you K for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick