HappySpins Casino - プレイヤーのデポジットは、彼のアカウントに入金されたことはありません。

I deposited 100 euros, but it's not in the account! My account has been debited. I emailed and was told the money would be transferred back to my bank account but unfortunately it is not!!!

I deposited over 3000 euros and it worked great, but the 100 euros are gone!!! Emails will be ignored!!!

Ich habe 100 Euro eingezahlt,aber auf dem Konto ist es nicht! Von meinem Konto wurde abgebucht. Ich habe e-mail geschrieben und mir wurde gesagt,dass das Geld zurück auf mein Bankkonto überwiesen wird,aber es ist leider nicht so!!!

Ich habe über 3000 Euro eingezahlt und es hat super funktioniert,aber die 100 Euro sind weg!!! E-Mails werden ignoriert!!!

Dear Maldadorog,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I finally got a reply from the casino. They need the bank statement again

Ich habe endlich eine Antwort vom Casino erhalten. Die brauchen wieder den Kontoauszug

Thank you for your reply, Maldadorog. Please, keep us updated and let us know if there is anything new.

The casino sent me the money back.

Das Casino hat mir das Geld zurück überwiesen.

Thanks for getting back to us, Maldadorog. Do I understand correctly that your deposit has been returned to your bank account? Can we now consider the issue resolved?

Yes exactly

Ja ganz genau

Awesome news, Maldadorog. I am glad that your deposit has been returned. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.