HappySpins Casino - プレイヤーの撤退は遅れています。

made few deposits to Happyspins casino and played a while. Then decided to withdraw via Trustly INSTANT banking transfer. Got email that your withdrawal was successfull and is on its way. Its now been 4 days since i withdrew and got the email. In other casinos trustly Instans withdraw transfers it to your bank in a mins. Ive sent them 3 emails now about support request to situation and they have ignored all of them. I need help. I saw multiple discussions of the same casino that Happyspins doesnt pay withdraws and doesnt answer to emails.

Dear Freshyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Freshyy,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.