Harry's Casino - プレイヤーのアカウントはブロックされています。

Hi I won 500 with harry's asked for a withdrawal request was told it had been processed then about 2 weeks after the request was told it had been cancelled no explanation so I lost my 500 I still got over 300 in my account but they blocked me again no explanation so I lost I think my 300 as well not happy they take deposits but when u win they don't pay out

Dear markwarren1942,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear markwarren1942,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.