Harry's Casino - プレイヤーの撤退が遅れています。

Hi I won £390 on this casino , they said my account was fully verified and said my winnings had been paid. I have now sent loads of emails but they are just ignoring them

Dear Lynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please specify when exactly you’ve requested your withdrawal? Which withdrawal method did you use?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

Hi I requested the withdrawal on the 30th September and they said it was paid on 2nd October and that my account was fully verified

Thank you very much Lynne for your quick reply and email. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Lynne,

I looked at your complaint and will do my best to help you. I would like to invite Harry's Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Thank you for getting back to me Villam and offering to help me

Hi just to let you know that my winnings have been paid this afternoon. Thanks for all your help 😊

Dear Lynne,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam