Harry's Casino - プレイヤーの撤退が遅れています。

Not been paid after 15 days from playatharrys if there’s anyway you can help me that would be great?

Dear Richard,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without active bonus? Was your account fully verified in the past?

Do I understand it correctly that the payment is still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi thank you for getting back to me , I opted for bank transfer I accumulated my funds without any bonuses and and my account is fully verified it was in pending withdrawal but now isn’t and hasn’t been for about a week now I’ve been in contact with them where they have said they will pay out but now they are ignoring my emails

Thank you very much, Richard, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Richard,

I looked at your complaint and will do my best to help you. I would like to invite Harry's Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Harry's Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.