Harry's Casino - プレイヤーの撤退が遅れています。

Hi there,

I signed up for Harry’s in November, used their free bet. I deposited 50 and got 50 free bet and had to meet wagering requirements. I completed the wagering requirements within the stated timeframe. I have requested 3 separate withdrawals. 500, 450 and 250. First withdrawal was requested around 16th November. Therefore it has been 4 weeks since requested. When contacting Harry’s they told me latest date for receiving money would be 4th November. Now at this point when asking where my money is they reply with excuses and the live chat will not talk to me. When attempting to use live chat the agent will continue to end chat, could I get some help please

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your withdrawal is no longer marked as pending inside your account, but been processed and sent to you? Have you received any payment receipt or a reference number for the transaction from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi, thanks for your reply. The withdrawals are no longer pending on my Harry’s account, each withdrawal took several days to process and I received no withdrawal ID or money. It says on the website it takes 48 hours for withdrawals, however it has now exceeded 4 weeks. There does seem to be reference IDs in account statement however it seems confusing. It was my first withdrawal

Thank you

Thank you very much, Nathan, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Nathan,

I’m sorry to hear your withdrawal has been delayed. I will do my best to resolve your case.

I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino,

Can you please indicate the current status of the payment, and inform us of the date Nathan can expect to receive his winnings?

I have since received a payment which was not the full amount, in fact it is just over half of what’s owed that I received

Dear Nathan,

Can you please confirm whether you have received any other payments in the meantime, or if there has been any progress regarding the issue?

In addition, we would like to ask Harry’s Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I have not received any other payments unfortunately

Dear Nathan,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.