Harry's Casino - プレイヤーの撤退が遅れています。

I withdrew £500 on 31/12/20. I contacted them as they state payment is 48 hours.

My documents all verified, no bonus played with, the reason I am complaining is because they have deposited the money back into my casino account without authorisation. They will not respond to my emails, I'm concerned for my payment

Dear Sue272727,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I withdrew the £500 on 31st December 2020. On 4th January they returned it to my casino account, which I did not request. I immediately withdrew it again and it is withdrawal pending once again.

Thankyou for your assistance in this matter.

Thank you very much, Sue, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Sue272727,

I’m sorry to hear about the complications you have been experiencing trying to withdraw your funds. I will try my best to resolve your case as soon as possible.

I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino,

Can you please state the reason why the player’s initial withdrawal request was canceled? In addition, can you please indicate the status of the player’s current withdrawal request?

Good afternoon, just to let you know I have just received the £500 from Harry's casino.

I would like to thank you for your intervention in this matter and am sure without your involvement, I would be still waiting for payment.

Thankyou once again.

Dear Sue272727,

Thank you for using the Casino Guru complaint resolution center. We are really glad to hear that you have received your funds! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej