Harry's Casino - プレイヤーの撤退が遅れています。

I won £1000 from Harry’s casino you can only withdraw £500 a time I withdrew £500 went into my bank account the next day as for the following £500 I withdrew as soon as the first £500 landed in my account and surprise surprise it hasn’t landed in my bank account I’ve sent over 100 emails to them and got one response saying the money was processed on the 6th of may and will be in my bank account within 4 working days and still to this day I haven’t received a penny. They are ignoring all my emails they ain’t responding to absolutely nothing and they have out right clearly stolen my £500 winnings this is an absolute disgrace and a shambles of a casino. They’re more then happy to take your deposit but when it comes to paying out that is a different kettle of fish

Dear BellaRoux,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I withdraw £500 and that went in the next day then withdrew my other £500 and it’s been 3 weeks and still haven’t received my winnings I’m fully registered KYC and no I haven’t received any tracking number for the payment all I was advised is that it was processed on the 6th of may and will be in my bank 4 days later and still nothing

Thank you very much, BellaRoux, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear BellaRoux,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll try my best to resolve the problem.

I would like to invite Harry’s Casino to join this conversation.

Dear Harry’s Casino,

Could you please indicate the current status of BellaRoux’s withdrawal?

We would like to ask Harry’s Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear BellaRoux,

Unfortunately, as we have not received any response from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely to achieve a mutual agreement. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue. I’m sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did.

Please let me know if you decide to contact the Licensing Authority and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

We reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear BellaRoux,

Unfortunately, all our efforts to receive a relevant response from the casino have been unsuccessful. There’s not much we can do but recommend only choose casinos with at least a ‘Very good’ reputation on our website in the future.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you won’t come across a problem like this again.