Harry's Casino - プレイヤーの撤退が遅れています。

I made a withdrawal 16 days ago

i joined playatharrys 11 months ago and have made several withdrawals without any problem

I made a withdrawal 16 days ago and have not received my money

I have emailed them so many times

they have emailed me back twice stating that my withdrawal has been processed

this was done two days after my withdrawal

they now will not answer any emails and I still haven’t received my payment

Dear Townsey68,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which payment method to withdraw your winnings have you opted for? Was it the same method you used in the past? Have you accumulated your winnings with or without an active bonus?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Hi

It Was the same withdrawal I have

always used bank transfer.

There was no bonuses involved it was all my money, they don’t reply to my emails or acknowledge me at all.

I have forward my emails and proof of winnings and withdrawal

Also in one of the emails they state my withdrawal has been processed!!!

ty for your help

Thank you very much Townsey68 for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Townsey68,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Harry's Casino to the conversation to participate in the resolution of this complaint.

Hello Townsey68,

That is fantastic news, I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.