Harry's Casino - プレイヤーの撤退が遅れています。

I Withdrew 500 Pounds from Harrys Casino Last Sunday, they promised 1-3 Days Bank Transfer, and still there is nothing in my Account, i also tried to withdraw another 400 Tonight they said Withdraw limit reached, i have a fully verified account, what an awful company i have spent well over 1500 pounds with them since the account has been open please could you help me kind regards Stuart Morgan.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino? Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi And thank you for your reply today is 14 Days and no sign of the money in my bank its 700 pending now and will be 1200 pending by tommorow please can you help me they are not playing ball and i have spent well over the above sum in Deposits, best wishes Stuart.

Thank you very much, Stuart, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino and ask them to join here to help you resolve your issue.

Thank you 🙂

They Have now issued 2 Payments to my Bank Many thanks for your help 🙂

Dear Voodoo2018,

Thank you for letting us know that your payment arrived and your complaint is resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru

The complaint was reopened per player request:

"Hi Nick they are terrible i am awaiting over 4 hundred pounds its been over 2 weeks and this is my 3rd withdraw and i am kyc checked the worst company i have ever known please can you help me."

I would like to ask Henry's casino to join here and explain where is the player's withdrawal stuck.

Hi thanks for helping me there is no sign of 600 pounds in over 15 days and they are not responding please can you help.

We are currently still waiting for the casino to reply.

There commiting fraud basically have stolen my money over 600 pounds owed 18 days withdraw has gone through no money in my account.

The Last Response i Had from them 2nd December they have ignored all my emails since.

Harry's Support

Wed, 2 Dec, 19:44 (8 days ago)

to Stuart

Dear Stuart,

Thank you for contacting Harry's Support Team. 

We are working hard to get this resolved and for the money to show in your account. Just so you are aware, the process is slightly longer as we use foreign banks and wire transfers from a different base currency so we need to be 100% sure the money when sent will hit your account in full and in your currency and that its not bounced back and the process has to start again, I truly feel your frustration and rest assured we are doing all we can to get you paid as quickly as we can. 

You will always be paid any money owed in full as per the terms and conditions state. We are an experienced team and make thousands of payments a day. 

Kind regards,

Support Team

This message as well as any attached electronic records or documents are confidential and may be legally protected, protected against disclosure to third parties and / or other legal regulations. It is intended only for the natural or legal recipient(s) to which it refers. 

An Update i have tried to log in and they have restricted my account with a balance of 423 pounds in there and also £620 pending withdrawls of 18 Days they are breaking the Law.

It is sometimes common that the casino closes account untill the verification or withdrawal process is done. However as we haven't receive any answer yet from the casino, we can't be sure why did they do it.

I am Fully Verified and have had two withdrawls in the Past, they have said they closed the account because they dont want my business, they owe me Two withdrawls £469 and £200 plus £423 Balance that was in there they have promised to send the £423 in the next few days but no mention of the outstanding balance of £669 pounds in previous withdrawls.

Hi The Casino Has Colsed my account and sent the 433 pounds balance that was in there, but i am still owed £620 for two previous withdraws, they are not responding i want my money of course can you help please ?

Could please Harry's Casino advise where is the remaining amount of the player's? Was it processed or when should the player expect it to arrive?

Still Nothing This is theft 3 weeks and they closed my account with £620 owing i want my money please can you help me this is not on.

We haven't receive any answer from the casino yet. Please note if you won't respond to us within the next 10 days , the complaint will be closed as unresolved which could lead to rating deduction.

The complaint will now be closed as "unresolved" which could affect the casino's rating, as the casino did not respond to us. I'm really sorry we could not help you more with your issue. Please do not hesitate to contact us if you will come across any trouble again in the future.