Harry's Casino - プレイヤーの撤退が遅れています。

Hi,

On the 15th November I withdrew 200 pound by bank transfer to my account.

15 days later and after being told I would receive my funds in the next few days I am still yet to receive them.

Been no problems depositing money and I have verified myself and Harry’s have confirmed I’m verified.

Disappointed as to why it has took so long.

Please can you help?

Dear Matthew,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Could you please confirm that this was your first attempt for a withdrawal? What is the status of your withdrawal – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

Thank you very much in advance for your reply.

Best regards

Kristina

Good Morning,

Thank you for the quick response.

I can confirm I withdrew the money on 15/11/2020 and on the 17/11/2020 the withdrawal was processed.

I will forward all my i response from the emails with company shortly to the email address above.

Kind Regards

Matthew H***

Thank you very much Matthew for your reply and email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Matthew!

I looked at your complaint and I will try my best to resolve your case in a timely manner. I would like to invite Harry’s Casino into this conversation.

Dear Harry’s Casino, can you please confirm if the player’s withdrawal request was in fact successfully processed and specify the reason as to why the player has not yet received the payment?

Thank you for trying to help.

They are now ignoring my direct emails guess I know to never use the site Again.

I can now Confirm the funds have been paid into my account that i was owed.

Thank you very much!

Dear Matthew,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that you’ve received the payment. We will now mark the complaint as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Best regards

Andrej