Harry's Casino - プレイヤーの撤退が遅れています。

I Withdrew £300 on the 17/09/2020 which took three days to process but I’m still yet to receive, every time I try to contact them they respond and just say "We would like to inform you that you will receive your withdrawal as soon as possible." And now I haven’t had a response to my last two emails.

Dear Jhaynes112,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance. Looking forward to hearing from you.

Best regards,

Kristina

Yes I verified my ID before I attempted to withdraw, but no I haven’t tried to withdraw with these before. I had an email from them today saying,

Dear Jack,

Thank you for contacting Harry's Support Team. 

 

Firstly congrats, 

We are working hard to get this resolved and for the money to show in your account. Just so you are aware, the process is slightly longer for the first withdrawals as we use foreign banks and wire transfers from a different base currency so we need to be 100% sure the money when sent will hit your account in full and in your currency and that its not bounced back and the process has to start again, I truly feel your frustration and rest assured we are doing all we can to get you paid as quickly as we can. 

You will always be paid any money owed in full as per the terms and conditions state. We are an experienced team and make thousands of payments a day

 

Kind regards,

Support Team

Thank you very much Jhaynes112 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Herry's Casino to join here and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note if you will fail to respond to us within the next 7 days, the complaint will be closed as "unresolved", which could lead to casino's rating deduction.

The money has been paid now, thanks for your help.

it was 22 days after I requested the withdrawal lol

Dear Jhaynes112,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru