Harry's Casino - プレイヤーの撤退は遅れています。

Good Morning,

on the 13th of May I made a deposit with a bonus and after fulfilling the wagering requirements on the same day I made a withdrawal request in the amount of €500.

I have not received any amount yet and the casino continues to indicate that winnings will be paid out as soon as possible without any forecast date.

Can you please help me?

Bom dia,

a 13 de Maio efetuei um deposito com bonus e após cumprir os requisitos de apostas no mesmo dia efetuei um pedido de saque no valor de 500€.

Ainda não recebi qualquer valor e o casino continua a indicar que os ganhos serão pagos o mais breve possível sem qualquer data de previsão.

Podem ajudar-me por favor?

Dear Li1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made successful withdrawals before? If yes, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Hi,

Yes, I have made previous withdrawals by bank transfer. This withdrawal request on April 13th I made a withdrawal request with the same method.

Thanks for listening.

Olá,

sim, já efetuei saques anteriores por transferência bancária. Este pedido de saque a 13 de Abril efetuei pedido de saque com o mesmo método.

Obrigada pela atenção.

Dear Li1979,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Harry's Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Harry's Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Li1979 informed us via reopen request that the casino processed the withdrawal.

I am happy to hear that the casino has paid your winnings, Li1979. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.