Harry's Casino - プレイヤーは予想外の高い出金手数料を請求されました。

Deposited £50 , wagered upto £117 . Tried to withdraw and provided documentation (driving licence and utility bill) - which has been used to verify with UK providers .

The casino took £52.80 from my account to a Company called 'Easpringer' using a Chinese currency - when I asked for the refund they locked my account and have not been able to contact since then .

Dear Rolandgarros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was it your first withdrawal in this casino, or you have collected winnings successfully in the past?

Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

I have never been able to make a withdrawal , they have just closed my account when I asked for my deposit back. The money won I am not bothered about , just the flagrant fraud that the site has used .

I fully understand your frustration, Rolandgarros. Have you received any payment receipt from the casino showing that they transferred the entire amount and subsequently, the withdrawal fee was deducted by some third party?

I received no communications from the casino regarding the deposit , only for them to say my account was closed and they would not be giving me my winnings .

Dear Rolandgarros,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Harry's Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Harry's Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.