Heaps O Wins Casino - プレイヤーの賞金の一部が没収されました。

I had a deposit bonus which i had well and truley met the playthrough on i had $500 withdrawable left so i withdrew it. Over a week later there is still no money received so i asked there customer service about it.(slowest customer service I've ever encountered btw) they informed me that they took 215 off my winnings because of bonus but thats not true all bonus was played through there own casino was saying that i had 500 withdrawable babance

What a ripoff man

Dear Richiiz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Could you please advise how much was your last active deposit and how much bonus was rewarded?

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Richiiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.