Heaps O Wins Casino - プレーヤーの賞金は没収されました。

i won off of a bonus and asked if i could withdraw threw live chat and was told if i made a deposite first i could. The manager took my hundred and i complained so they gave me 20 free spins and i lost. I got another offer in the mail 30 free spins so i played them and won 100 again and again they took my money.

Dear woodroebailey38,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any explanation from the casino regarding the confiscated winnings?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear woodroebailey38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.