HeyCasino! - プレイヤーの撤退は遅れています。

Hi, I have previously played at heycasino and have verified myself and made a withdrawal since before without any problems, now this time I do not respond to emails in 2 days and they have not approved my withdrawal but it says pending on their page

Hej jag har tidigare spelat på heycasino och har verifierat mig samt gjort ett utag sedan innan då utan problem, nu den här gången så svarar som inte på mail på 2 dagar och dom har inte godkänt mitt utag utan det står pending på deras sida

Dear Yna123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

I sent 6 emails to them and they did not respond, first I sent an email that I was dissatisfied and would complain to them, after that email it took 30 minutes for them to approve my withdrawal, however no one has answered anything more to my mail. Thanks so much for your help

Jag skickade 6 mail till dom och dom svarade inte, först jag skickade ett mail om att jag var missnöjd och skulle klaga på dom ,efter det mailet så tog det 30 minuter för dom att godkänna mitt utag , ingen har dock svarat något mer på mina mail . TACK så mycket för hjälpen

Dear Yna123,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I've got it out

Jag har fått ut det

Do I understand correctly that you have received your winnings? Can we now consider this complaint resolved?

Yes

Ja

Thank you for your confirmation, Yna123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.