High Noon Casino - プレーヤーが出金プロセスを遅らせました。

Won money from free spins, went through playthrough amount and decided to cashout on $325, only to find out the max was $100, identification verification prolopcess began and went rather smoothly, received email stating identification verification was approved and could proceed with cashout, received another email from a cashier stating I needed to deposit an additional $20 in BTC to complete the final step in verification of identification or payment would not process, I'm still waiting to be paid

Hello jasonvanderburgjr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with High Noon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I won money from the sign-up bonus, and today was the last time I spoke to them, the verification approval was completed on Monday according to the email but had one more step, what's irritating is they are asking for $20 in BTC to finish the very last step, BTC is not traceable and is not linked to my identity whatsoever (and is why people who use BTC use it), so how is that even a step in the verification process, the email stated that my very was complete and was approved for payout pending the deposit, it doesn't make any since that I have to pay to receive any of my winnings

Hello jasonvanderburgjr,

It is a completely common request from any online casino to deposit in order to withdraw to provide a valid payment method which is used by you. Unless you do the requested steps, you probably won't be able to withdraw your money.

Please let us know regarding your next step.

Dear jasonvanderburgjr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.