High Noon Casino - プレーヤーは、プレイ中に技術的な不具合を経験しました。

Fraud. Played Egyptian gold It was a new slot for me. My phone froze but the mini was flashing. I thought I won the mini.  My iPhone  finally became unfrozen and another screen popped up which was the progressive game option to win mini, minor, etc.,, saying pick objects below until you get three matching symbols. 

You guessed it. I won the mini. I want to know why the mini was flashing before I even knew I won the option to play the progressive game. 

I contacted the casino via chat and they wouldn’t assist my.  They said I answered my questions wrong and disconnected me. 

Dear Rccat1108,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

I have responded with a picture. Did. You get it?

Thank you, Rccat1108, for your reply. Could you please forward your game history in Excel format and advise the exact time of the incident? Looking forward to hearing from you.

mysteriously all my activity for that day is no longer on the website.

It's ok. Please forward the entire game history even if that one day is missing.

They deleted all the activity prior to the issue I experienced. Here’s after I tried contacting them.

Could you please advise the exact date and time of the incident? Thank you very much.

January 11 at 10:56 Am

When is the last record in your game history?

I see. One last thing, please. Could you advise how much was your active balance when you hit the "mini" and shouldn't be the disputed amount $23,88 only?

It was $974.15. But I had just bet $150. So my balance would have been 1124.15.

How much became your balance after that?

It was $974.15. But I had just bet $150. So my balance would have been 1124.15.

OK. So it wasn't added. Was it deducted?

Yes, the $150 was already deducted.

thanks,

Cathy

How much became your balance after that game round, please?

Sorry… I looks like you are very close this case. I Have no idea

I'm just trying to understand if the bet has been debited from your account or not.

If you have placed the bet but it was rejected and put back to your active balance we can't help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.