Hiperwin Casino - 決済が遅延しているとのクレームがあります。

I attempted to make a withdrawal; I had 1300 but was only able to take out 1000, and I also couldn't withdraw via Pix despite the platform having the option for withdrawal through Pix. I then opted for bank transfer which should have been an instantaneous payment, but so far, the money has not been deposited into my account. I contacted them via chat, and they claim that for the payment to be approved, it takes between 24 and 72 hours, and then up to an additional 5 business days for the money to be deposited into the account. I have to wait almost a week to receive the payment, and I am not even sure if it will be deposited at all. Furthermore, I cannot access most of the games and the only casino games that I can access are the ones that do not pay anything and only take away from me.

fui Fazer o levantamento tinha 1300 só pude tirar 1000 e tbm não pude retirar por pix mas na plataforma tem a opção de levantamento por pix aí optei por transferência bancária q tbm o pagamento seria instantâneo e até agora não caiu o dinheiro na minha conta,entrei em contato via chat eles alegam q pra ser aprovado é de 24 a 72 horas e depois até mais 5 dias úteis para cair na conta ,tenho q esperar quase uma semana pra receber e nem sei se vai cair mesmo e outra não consigo acessar a maioria dos jogos os únicos jogos de cassino q consigo acessar são os q não paga nada e só tira da gente

Dear mayravp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I come here to inform you that my money was approved and fell at the right time this morning and that the games that I couldn't enter are now working properly thank you

Venho aq comunicar que meu dinheiro foi aprovado e caiu no tempo certo hoje pela manhã e que os jogos que eu não conseguia entrar agora já estão funcionando corretamente obg

Dear mayravp,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru