Hotline Casino - プレイヤーの出金が遅れている。

I opened an account at Casino hotline casino I made a deposit of 20usd I won 400% bonus I completed the rolover which was 2700usd and I finished the rolover with 217usd.to my disappointment when it came to withdrawing the options are neteller.biticoins vida and other wallets there .to make a deposit they accept everything to withdraw there is no way. and there is another to make a withdrawal through neteller I have to open an account and make a deposit from the neteller account of at least 20usd for me to make a withdrawal this is absurd I want to have the right to make my withdrawal through where I made the deposit.

Abri uma conta no Casino hotline casino fiz um depósito de 20usd ganhei 400%de bônus completei o rolover que era 2700usd e terminei o rolover com 217usd.para minha decepção na hora de realizar o saque as opções são neteller.biticoins vida e outras carteiras lá.para fazer um depósito aceitam de tudo para retirar não tem jeito.e tem outra para fazer retirada pela neteller tenho que abrir uma conta e realizar um depósito da conta neteller de no mínimo 20usd para eu fazer uma retirada isto é um absurdo quero ter o direito de fazer minha retirada por onde eu fiz o depósito.

Dear HERNANE,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear HERNANE,

Have you received your withdrawal from the casino yet?

No, I haven't received it yet and I've already sent several emails to safetypay complaining and nothing has been resolved by them

Não ainda não recebi e já enviei vários e-mails a safetypay reclamando e nada deles já envresolver

I have not received it yet, I have already complained to safetypay and until today I have not received my money

Não recebi ainda já reclamei com a safetypay e até hoje não recebi meu dinheiro

Hi Kristina, you still haven't given me any answer about my chargeback or information about safetypay. What's going on? Are you going to return my money or not? nor being scammed by online casinos.

Oi Kristina vc ainda não me deu resposta nenhuma sobre meu estorno nem sobre informações sobre a safetypay o que está acontecendo afinal vcs vão ou não vão devolver meu dinheiro?meu watzap e 5532998288223 me responda lá por favor eu não posso ficar aqui com está dúvida e nem ser logrado por casinos online.

Thank you for your reply, HERNANE. I apologize, but I don't understand how SafetyPay relates to the issue with Hotline Casino. Could you please elaborate?

Because that's where the casino hotline made my chargeback

Porque foi por lá que o casino hotline me fez o estorno

Hi Kristina about my chargeback how is it nobody answered me you don't answer I don't get what's going on will I not get my money?

Oi Kristina sobre meu estorno como está ninguém me respondeu vc não responde eu não recebo o que está acontecendo vou ficar sem receber meu dinheiro?

Did you ask for a deposit refund or is this the withdrawal of your winnings?

Hi Kristina where is my money?

Oi Kristina onde está meu dinheiro?

Firstly, I do not work for the casino, therefore I don't know where your money is. Furthermore, there is a chance that your previous message was not translated correctly, because I still don't understand whether you are waiting for a withdrawal or a deposit refund. Could you please clarify?

I'm waiting for the return of my money I deposited I won and they didn't want to pay me I deposited 20 usd and I got 400% bonus I ran what I need which was the 2700usd rolover I made the withdrawal request I had 280usd they simply said that I wasn't correct in my game they did, they took 260usd and they only paid me 20usd that I've been trying to receive since 12/22 2022

Estou aguardando a devolução do meu dinheiro depositei ganhei e não quiseram me pagar depositei 20 usd e ganhei 400%de bônus rodei o que precisa que era o rolover de 2700usd fiz o pedido de saque estava com 280usd simplesmente falaram quê eu não fui correto no meu jogo aí que fizeram pegaram 260usd e só me pagaram 20usd que estou tentando receber desde o dia 22/12 2022

Ok, now I understand. Did the casino specify the reason why your winnings were confiscated? If possible, could you please post here the conversation in which the casino explained the situation?

No they just took 160 usd from my roller earnings I played for two days to complete the roller and in the end they said that I had left outside the Casino rules what rules I made a deposit of 20 usd I got 400% bonus I completed 2700 usd of rolover where i was with 280 usd i made the withdrawal they didn't pay me and they still took 160 usd this what happened unfortunately it's full of Casinos like this online scammer

Não eles simplesmente me retiraram 160 usd dos meus ganhos no rolover joguei durante dois dias para completar o rolover e no final disseram que eu tinha saído fora das regras do Casino que regras fiz um depósito de 20 usd ganhei 400%de bônus completei 2700 usd de rolover honde eu estava com 280 usd fiz o saque não me pagaram e ainda me tiraram 160 usd isto que aconteceu infelizmente está cheio de Casinos assim online golpista

Did the casino inform you which bonus rule you breached? If you have any conversation with the casino where this information is stated, please post it here.

Dear HERNANE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.