House of Spades Casino - プレーヤーのアカウントの閉鎖に失敗しました。

Yesterday I asked the casino support to close my account the guy kept asking for a reason I said I don't need to give a reason just close it. Didn't do this and I was able to play again today, I'm demanding my money back, I've now had myself blocked because of gambling addiction, there's no other way. Support was also disrespectful

Ich habe gestern im casino support gebeten mein Konto zu schließen der Typ wollte ständig einen Grund Ich sagte ich brauch keinen Grund angeben soll es einfach schließen. Hat dies nicht getan und ich habe heute wieder spielen können ich fordere mein Geld zurück hab mich jetzt wegen spielsucht sperren lassen anders geht ja nicht. Support war auch respektlos

Hello XxX1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with House of Spades Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is now closed? Did you mention in your first request that you have gambling issues or addiction?

Please understand that you can close your account without the possibility to reopen it only if you self exclude yourself. Any other account closure may be simply canceled by login in or requesting the support to reopen it.

Looking forward to your answer.

Regards,

Nick

Hello, I have repeatedly mentioned closing my account permanently without right of return and said that I have problems with the games

Hallo ich habe mehrfach erwähnt mein Konto dauerhaft zu schließen ohne recht auf Wiederkehr habe gesagt das ich Probleme mit dem Spielen habe

Hello XxX1234,

Please understand that your account can be permanently closed only in case of self-exclusion, therefor when you have gambling addiction or issues.

Did you ever mentioned them such fact?

Yes I have mentioned several times

Ja habe ich mehrfach erwähnt

Please forward the request and any additional communication between you and the casino to nikolas.b@casino.guru.

I wrote about it in live chat, I have no information but the casino should have saved the history

Habe ich im livechat geschrieben darüber hab ich keine Informationen aber das casino sollte den Verlauf ja gespeichert haben

Hello XxX1234,

Unfortunately, without a proof we can't even contact the casino. Even if we would, they could simply claim anything as we have no evidence from you - the player.

Is there anything else we can assist you with? If not, we will be forced to close the complaint due lack of evidence.

Dear XxX1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.