Hugewin Casino - プレイヤーのアカウントは閉鎖されました。

The casino unjustifiably closed my account and stole more than $2000. They write and fabricate that I violated some rules, even though I didn't breach anything and played by the rules

Казино без причины закрыло мой аккаунт и украло более 2000$. Пишут и придумывают что я что-то нарушила, хотя я ничего не нарушала и играла по правилам

Dear nataha03,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear nataha03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.