Hunt Casino - プレイヤーの撤退が遅れています。

On August 29th, I used a bonus promotion and won, then requested a withdrawal. However, even after more than a month has passed, the withdrawal is still on hold. When I inquire through chat, they only say it's a provider check. Is it normal for a check to take this long?

My identity verification has been completed.

8月29日にボーナスプロモーションを使って勝利し、出金申請をしたが、1ヶ月以上経過した現在も出金保留されています。チャットに問い合わせてもプロバイダーチェックと言われますが、ここまで長いチェックがあるのでしょうか？

本人確認は完了しております。

Dear Natural114,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have successfully withdrawn funds twice in the past.

The image will be sent by email.

過去に二回出金に成功しています。

画像はメールに送ります。

Thank you very much, Natural114, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Natural114,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Hunt Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

The money was withdrawn on October 25th. There was no explanation, but since the money was withdrawn I would like to close the claim. Thanks to everyone at casino.guru for looking into this!

10月25日に出金されました。特に説明はありませんでしたが、出金されましたのでクレームを終了したいと思います。調査してくださったcasino.guruの皆さんに感謝します！

Dear Natural114,

I’m pleased to hear that your issue has been successfully resolved. I’ll go ahead and mark the complaint as "resolved" in our system.

Thank you for your cooperation! If you encounter any further issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re here to assist you!

We hope your experience with our services was positive. While we don’t charge fees or accept tips, your feedback is incredibly important to us. We would greatly appreciate it if you could take a moment to share your thoughts on Trustpilot (link here).

An honest review, along with any suggestions for improving our complaint resolution and mediation process, would be extremely valuable. Your insights can help others who may be facing similar issues.

Thank you in advance for your support in helping us enhance our services!

Best Regards,

Kubo