Hunt Casino - プレイヤーの撤退が遅れています。

On August 29th, I used a bonus promotion and won, then requested a withdrawal. However, even after more than a month has passed, the withdrawal is still on hold. When I inquire through chat, they only say it's a provider check. Is it normal for a check to take this long?

My identity verification has been completed.

8月29日にボーナスプロモーションを使って勝利し、出金申請をしたが、1ヶ月以上経過した現在も出金保留されています。チャットに問い合わせてもプロバイダーチェックと言われますが、ここまで長いチェックがあるのでしょうか？

本人確認は完了しております。

Dear Natural114,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Hunt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please share your communication with the casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas