Hyperino Casino - プレイヤーのアカウント確認が遅れています。

hello have loaded money several times with paysafecard and won 450 last time my bank account was not verified yet after 7 times I sent all the documents to you. I have been waiting for the verification for 7 days. I want to delay that please believe please help

hallo habe mehrmals über paysafecard geld aufgeladen und zuletzt 450 gewonnen mein bankkonto war noch nicht verifiziert nach 7 mal zuschiken aller dokumente warte ich seit 7 tagen auf die verifzierung die wollen das glaube ich hinauszögern bitte um hilfe

Dear Patryk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. None of the licensed casinos takes verification lightly and it might take few working days completing this thorough procedure. Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

Dear Patryk,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.