Hyperino Casino - プレイヤーの撤退が遅れています。

Hello, I made 4 withdrawals at Hyperino.

I've been registered there since last year and everything went wonderfully. At the beginning of the year I had a second account which was deleted and 15 euros were immediately credited to me. Well since then I have been playing with my open account and have wanted to make 4 withdrawals, first it said I have to verify my account, I did this and it was also successfully verified.

I got emails that the payout was on the way. Then I asked in the chat whether it worked, then it said once I had to provide another bank account that I didn't have at all, then the money would be credited back to me and I should have it paid out again, but that didn't happen. So I asked again and now it was said the money had gone out yesterday. Slowly I don't know what to believe anymore.

Hallo, ich habe 4 Auszahlungen bei Hyperino getätigt.

Ich bin dort seit letzten Jahr angemeldet und da klappte auch noch alles wunderbar. Ich hatte Anfang des Jahres ein 2. Konto was auch gelöscht wurde und mir 15 Euro sofort gutgeschrieben wurden. Nunja seitdem spielte ich mit meinem offenen Konto und habe 4 Auszahlungen tätigen wollen, zuerst hieß es ich muss mein Konto verifizieren dies tat ich und es wurde auch erfolgreich verifiziert.

Ich bekam Emails das die Auszahlung unterwegs sei. Dann fragte ich im Chat nach ob es geklappt hat, dann hieß es einmal ich müsse eine andere Bankverbindung angeben die ich überhaupt nicht besitze, dann hieß es mir wird das Geld wieder gutgeschrieben und ich soll es erneut auszahlen lassen, das passierte aber nicht. Demnach fragte ich nochmal nach und jetzt hieß es das Geld sei gestern raus gegangen. Langsam weiß ich nicht mehr was ich noch glauben soll.

Dear Nathalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Nathalie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.