iBet.com Casino - 決済が遅延しているとのクレームがあります。

Hi, I'm from Chile, I've been trying to withdraw money from the ibet.com casino for more than a week and a half and they've put a lot of obstacles on my two accounts with which I've tried. sight account first and now current account. The two accounts were verified by sending documentation from the bank and they still cannot transfer my money to me,

When I withdraw the money, I first receive a message that says; good news Ibet successfully processed your withdrawal and the next day they send me another email saying that the pending withdrawal has been canceled because I did not enter the correct bank account details. What is false since I put exactly the same account that they verified me and they have not made the transaction. I hope for a solution as soon as possible since I've been trying for a week, what's more, I even sent them my bank account by mail and I haven't received a response, only automatic responses.

Hola soy de chile, llevo más de una semana y media intentando retirar un dinero del casino ibet.com y me han puesto muchas trabas con respecto a mis dos cuentas con las que lo he intentado. cuenta vista primeramente y ahora cuenta corriente. Las dos cuentas fueron verificadas enviando documentación del banco y aun no me pueden transferir mi dinero,

al retirar el dinero me llega primeramente un menaje que dice; buenas noticias Ibet procesó con éxito su retiro y al día siguiente me mandan otro correo diciendo que el retiro pendiente ha sido cancelado porque no introduzco bien los datos correctos de la cuenta bancaria. Lo que es falso ya que pongo exactamente la misma cuenta que me verificaron y no me han realizado la transacción. Espero una solución lo antes posible ya que llevo como una semana intentandolo, es mas hasta les envie mi cuenta bancaria por correo y no he recibido respuesta, solo respuestas automáticas.

Dear gonzquinterosonat,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Kristina what happens is that I've been trying for a week, they send me an email saying that the withdrawal of the money was successfully processed and the next day they refund the money to me at the casino because they say that my account is wrong, it's entered wrong! That's what I mean, I can wait for them to transfer me but they return the money saying that I entered my account information wrong, that's why every time I withdraw the money the money goes away and the next day it comes back and I have to do the steps again .

Kristina lo que pasa es que llevo una semana intentandolo , me mandan un correo diciendo que se proceso con éxito el retiro del dinero y al otro dia me reintegran el dinero en el casino porque dicen que mi cuenta esta mal, esta mal ingresada! a eso me refiero, yo puedo esperar que me transfieran pero me devuelven el dinero diciendo que ingreso mal los datos de mi cuenta por eso cada vez que retiro el dinero se me va la plata y al otro dia vuleve y tengo que hacer los pasos nuevamente.

Today is the fourth time I've done it, that's why as it says in the first message, first I tried it with my view account (verified by the casino) and it couldn't. Now with the current account also verified and neither. Today I did it again with my checking account, entering all the requested data, I received the message of good news that ibet successfully processed your withdrawal and tomorrow it will arrive that the pending withdrawal has been canceled because I did not enter the correct data of the bank account . THAT IS MY PROBLEM, they won't let me withdraw

hoy es la cuarta vez que lo hago, por eso como dice en el primer mensaje, primeramente lo intente con mi cuenta vista (verificada por el casino) y no se pudo-. Ahora con la cuenta corriente tambien verificada y tampoco. Hoy lo hice nuevamente con mi cuenta corriente, poniendo todos los datos solicitados me llego el mensaje de beunas noticias que ibet procesó con éxito su retiro y mañana me llegara que el retiro pendiente ha sido cancelado porque no introduzco bien los datos correctos de la cuenta bancaria. ESE ES MI PROBLEMA , que no me dejan retirar

Thank you for your reply, gonzquinterosonat. Have you made any successful withdrawals before? Do I understand correctly that you have tried to withdraw to multiple bank accounts, but none of them is working?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Have you made successful withdrawals before?

They never always put an inconvenience

I understand correctly that you have tried to withdraw to several bank accounts, but none of them work?

No, with none I have been able to withdraw, and it is not a problem of the bank or data entry since they are the accounts that I use regularly.

I called my bank to ask if they had made a transfer and nothing.

¿Ha realizado retiros exitosos antes?

Nunca siempre ponen un inconveniente

¿Entiendo correctamente que ha intentado retirar a varias cuentas bancarias, pero ninguna de ellas funciona?

no, con ninguna he podido retirar, y no es problema del banco o ingreso de datos ya que son las cuentas que utilizo habitualmente.

Llame a mi banco para preguntar si habian hecho alguna tranferencia y nada

Do I understand correctly that you currently have a new pending withdrawal? Or was it canceled as well?

Dear gonzquinterosonat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.