IceBet Casino - プレイヤーのアカウントは予告なしに閉鎖されました。

They did not pay me

Dear Manolis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Regards,

Nick

Dear Manolis,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

they closed my account, returned the deposit via skrill and confiscated 250 euros

Dear Manolis,

Could you please further describe the situation? How long have you been playing there? Was your account verified? What balance did they confiscate? Did they give you any explanation of it? Please also forward any communication between you and the casino to nikolas.b@casino.guru.

I played for 24 hours, the account was not verified, they confiscated 250 euros with the excuse that I have terminated my account in another casino in their pyramid.

Dear Manolis,

Are you aware of closing your account or asking for self-exclusion in any other casino which might be from the same group? What amount did they refund as your deposit? I guess the 250€ was your winnings as the time they closed your account, right?

Regards,

Nick

right

it does not matter because if I lost they would not return anything to me they just found an opportunity not to pay me, I was asked to deposit another 20 euros so that I could make a withdrawal with my skrill and after 270 I was returned 34 euros, the 20 of the second deposit and the 14 from the first as they made me reservations of 6 euros, I do not know why

Dear Manolis,

Could you please advise if which casino were you self excluded in the past and if you have any document or email about it? Also please note that in case you would lose all your money, the casino would still have to pay you back all of your deposits. That is how self-exclusion works - even if you win more or less money, you always get back only your deposits.

Dear Manolis,

Unfortunately, as I mentioned above, the casino can only return your deposit in such cases. That's how self-exclusion works and it is to prevent players with gambling addiction to win or lose. If they did already return your deposit, there is nothing else we can do.

You can still try to contact the licensing authorities (here: certria@gaminglicences.com) with this issue but I believe the outcome won't change as the casino acted by their responsible gaming policy. We will be forced to close the complaint as we agree with the casino in this specific case.

Best regards,

Nick