IceCasino - 決済が遅延しているとのクレームがあります。

I'm trying to make a withdrawal of 950 reais and I'm not succeeding, I've tried another one and nothing to withdraw the money I've been trying for 15 days and nothing arrives on the day I receive it, they cancel the transfer for no reason because the documentation is already ok

Estou tentando realizar um saque de 950 reais e não estou conseguindo já tentei outro e nada de conseguir saca o dinheiro Estou a 15 dias tentando e nada chega no dia de receber eles cancela a transferência sem motivo nenhum pois as documentação já es tão tudo ok

Dear rafamarley,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good afternoon I'm contacting icecasino and no response I think they're dragging me down and won't pay my money they just ask to wait and no concrete answer about the withdrawal

Boa tarde estou entrando em contato com a icecasino e nada de resposta acho que eles estão me enrolando e não vão pagar o meu dinheiro só pedem para aguarda e nada de uma resposta concreta sobre o saque

Dear rafamarley

Can you kindly make another withdrawal request, please?

Kind regards

Good afternoon, I already made another order and nothing was in the process of withdrawal in the status of processing and now it has returned to incomplete

Take a look please

Boa tarde já fiz outro pedido e nada tava no processo de retirada no status de processando e agora voltou para incompleto

Da uma olhada por favor

The withdrawal request has already been made again. and nothing yet, your support just tells you to wait, but it doesn't solve it.

ece43820-ad20-42a8-8378-e0d6d180b1a0 I did this on 01/22/2013 and it was rejected right after I did this

4b94410e-9347-43c8-907a-213ae09c27f9 this one is overdue again I'm waiting not to mention the previous attempts I've been making

Já foi feito o pedido de retirada de novo. e nada ainda o suporte de vocês só mandam aguardar mais não resolve estou desde do dia 15/01 e nada de resolver esse assunto não sei como vocês estão bem avaliados ainda com essa enrolação toda.

ece43820-ad20-42a8-8378-e0d6d180b1a0 fiz esse dia 22/01/2013 e foi rejeitado logo em seguida fiz esse

4b94410e-9347-43c8-907a-213ae09c27f9 esse esta em atraso de novo estou no aguardo sem contar as tentativas anteriores que já venho fazendo

Good morning again the withdrawal was rejected I just requested new withdrawals they are stalling me to pay I can't receive the money help me GURU DO CASINO it's been several attempts and nothing it's been 23 days that I'm trying to withdraw this money and nothing for the love of God I was counting on that money then contact the support and they say (you need to wait 2 days your request was made today) wow, it's very dirty what they are doing with the customer they are making me a clown playing with the my face.

Bom dia novamente o saque foi rejeitado acabei de solicitar novos saque estão me enrolando para pagar não consigo receber o dinheiro me ajuda GURU DO CASINO já são várias tentativas e nada já tem 23 dias que estou tentando sacar esse dinheiro e nada pelo amor de Deus eu estava contando com esse dinheiro aí entra en contato com o suporte e falam(você precisa aguardar 2 dias sua solicitação foi feita hoje)poxa é muita sacanagem isso que estão fazendo com o cliente estão me fazendo de palhaço brincando com a minha cara.

ICECASINO claims that a withdrawal of less than 500 euros or equivalent in local currency is withdrawn and in 5 minutes 12 hours or 2 days almost 20 days have passed and nothing. My balance is less than 500 euros and I can't withdraw

A ICECASINO alegam que saque inferior o 500 euro ou equivalente a moeda local a retirada e em 5 minutos 12 horas ou 2 dias já se passaram quase 20 dias e nada. O meu saldo e inferior a 500 euros e não consigo retirar

Good afternoon, I continue to answer and without my earnings because they do not respond and also do not pay how can this happen.

It's a lack of professionalism very serious casino GURU make an intervention please they are fooling me playing with my face I don't know what else to do they just ask me to wait and nothing please help me with this situation

Boa tarde continuo se resposta e sem meus ganhos pois eles não respodem e também não pagam como pode acontecer isso.

É de uma falta de profissionalismo muito grade cassino GURU faca um a intervenção por favor eles estão me enrolando brincando com a minha cara eu não sei mais o que fazer só pedem para aguarda e nada por favor me ajuda com essa situação

Good morning, updating my situation still no response from icecasino about my withdrawals that are still overdue for more than 30 hours they asked to withdraw again but they still haven't paid me

Rafael P ***

Player ID: 42***984

Bom dia atualizando minha situação nada ainda de resposta da icecasino sobre minhas retiradas que continua em atraso já faz mais de 30 horas que pediram para efetuar a retirada de novo mais não me pagaram ainda

Rafael P***

ID do jogador: 42***984

Good morning problem solved successfully thank you very much

Bom dia problema resolvido com sucesso muito obrigado

Dear rafamarley,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru