IceCasino - 決済が遅延しているとのクレームがあります。

I have sent all the documents, they have not replied to me and in the live chat they keep telling me that it is for consideration.

Έχω στείλει όλα τα έγραφα δεν μου έχουν απαντήσει και στο live chat μου λένε συνέχεια ότι είναι προς εξέταση.

Dear Peris1800,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

According to our records, the player received all the winnings at 24.11.2022 16:16:08 (UTC)

Afterwards, the player made new deposits.

Kind regards

Dear Peris1800,

Have you received your withdrawal from the casino yet?

Yes, everything is fine, my ascension was normal. Thank you and I apologize for my late reply.

Ναι όλα καλά έγινε η αναλιψη μου κανονικά. Σας ευχαριστώ και ζητώ συγνώμη για την καθυστέρηση της απάντησης μου.

Dear Peris1800,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru