Ienabet Casino - プレイヤーの入金が失われ、サポートが応答しません。

I deposited BTC on dec/28, but it is not reflected in my balance. There is no one in the support chat. I searched a lot on the site, but I can't find their contact information. I fell into the trap here too! Oh, of course, I haven't heard from them at all. Perhaps, but I think their strategy is to make as much as they make, get introduced, and then leave it. I think that people like me, who are weak in information, collect as much money as they can deposit

Dear mmgg33441,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ienabet Casino.

I checked the website and found the following contact email address in the casino's terms and conditions: support@IENABET.com

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is the live chat feature not available to you?
• Were you able to contact the casino via email regarding the issue?
• Could you please share a screenshot of the transaction confirmation and the hash of the transaction?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thanks for your patience and your reply.

You can learn about our process in the following articles:

https://casino.guru/complaint-resolution-instructions

https://casino.guru/how-we-resolve-casino-complaints

• Has the balance been credited to your balance since your last post?
• Could you please share screenshots from your player profile showing your deposit history with transaction status visible?

You can share screenshots here or send the information to my email at tomas@casino.guru

There are no people in the chat, no email responses. Of course, the balance is zero

Dear mmgg33441,

Could you please share your attempts to contact the casino via live chat and email?

Share the screenshots here or send the information to my email at tomas@casino.guru

I apologize for the inconvenience.

Thank you very much, mmgg33441, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello mmgg33441,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an Ienabet Casino representative to join this conversation and participate in resolving this complaint.

Dear Ienabet Casino,

Could you please state why the player's deposit got lost?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello mmgg33441,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the GCB Gaming Authority (https://www.gamingcontrolcuracao.org/contact) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru