Ignition Casino - セキュリティ上の理由により、プレイヤーのアカウントは閉鎖されました。

Hi,

My name is Susan S*****. I have been a part of ignition poker for 7-8months now. 

I got this email 

"It has come to our attention that someone other than you or an authorized user has attempted to gain access or information pertaining to your Ignition Casino account. We have temporarily disabled your Ignition Casino account as a safety measure to protect your account from any unauthorized activity. We ask that you contact our Financial Services department to discuss this matter and to have your account re-enabled."

I had some issues with my withdrawal not receiving OTP so I was chatting with the agent. He asked for my phone number and I gave him this number 0403..... which is registered in the Ignition casino account. I live in Australia so the number is +61403.... it's the same number with and without country code. He disabled my account because of this confusion.

Now its already more than their estimated time but still I cannot login to my account

Hello shresthasusan969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ignition Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Since when exactly is your account blocked?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Nick,

Thank you for your response.

Just for I am a male(he).

• Yes, my account was verified 7-8months back. I have done multiple deposits and withdrawal from my account before.
• My account was blocked on Sun, Dec 15, 5:56 AM
• I am in touch with them via email and it's always the same response we are looking into it, it may take more time.

I have not received any response from verification team.

Please help me recover my account.

Regards,

Susan

Hello shresthasusan969,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru.

Please keep in mind that such checks can take up to 14 days especially if your account protection is the aim.

Awaiting your reponse.

Regards,

Nick

Dear shresthasusan969,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.