Ignition Casino - プレイヤーのアカウントがブロックされました。

I joined the casino and hit big nor long after. When trying to withdraw winnings I kept being told my acct was being verified. Resolved this issue and ended. Then I was told I had breeched. Casino gave me a warning and said I should be able to access.ss my funds. When I put in for a withdraw my account was disabled. I can't access live chat and the emails are very basic with very little information and do not let me know why my acct is under investigation or when I will be able to access my acct.

I have a lot of evidence. I'm submitting a few examples. There is plenty more

Dear hlcoleman1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation.

Could you please specify what rules specifically you breached according to the casino and what were the consequences for you? Do I understand correctly your winnings were from a deposit welcome bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I had a welcome bonus plus I put $100 of my own. Not sure where one ran out and other began. While my identity was still being verified is when I was told I had breeched by starting another account. I was told I would relieve a warning. After this it took several days (well over the 24-48 hard) and chats with customer service before it was finally verified. I put in request for withdraw and When I got on later my account had been disabled

hlcoleman1987,

Could you please explain if you opened another account by accident? Could you please explain what was the activity on the previous account? (deposits, bonuses, etc.)

If there is any additional evidence including chat transcripts or emails from the casino, please forward them to my email address at tomas@casino.guru. I'll look forward to your reply.

Thank you for your emails, hlcoleman1987.

The casino accuses of breaching a refer-a-friend policy. Could you please explain if you opened multiple accounts in the casino? May I ask what relation is between you and the person you referred?

I'll await your reply.

I didn't open multiple accounts. The person I referred is just a friend. He has had no issues playing or withdrawing.

Thank you very much, hlcoleman1987, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Ignition Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hi hlcoleman1987,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Ignition Casino to the conversation to participate in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi hlcoleman1987,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (https://verification.curacao-egaming.com/validateview.aspx?domain=ignitioncasino.eu) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter