iLucki Casino - プレイヤーはカジノから不当な扱いを受けていると感じています。

This is the worst casino I've ever experienced they do nothing but lie to you to make you deposit more money and then are completely rude when you contact support. Definitely stay away from this casino unless you want your money practically stolen.

Dear aidenmcleod2019,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with iLucki Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?  

I will be waiting for your reply patiently. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear aidenmcleod2019,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.